This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone: 07414 520236

Email: compliance@E21accounting.co.uk

What information we collect, use, and why

E21 Accounting Limited will only capture the minimum personal data required to fulfil our contractual obligations and meet UK government legal requirements. We will securely store all personal data (hard copies and electronic copies) even if you no longer have a valid contract for us to provide services. This is to meet UK government legal obligations.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

How do we collect information from you?

We obtain information about you when you contact us, for example, when you enquire about products and services, or provide us with what we need to provide you with accounting and taxation services. Calls may be recorded and/or minuted. We do not share call recordings with any third parties.

Who has access to your information?

Only E21 Accounting directors, along with employees who need access to your personal data to perform their duties in providing the contracted services will have access to the data.

We will not share your personal information with third parties for marketing purposes.

Third Party Service Providers

We will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

E21 Accounting may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services. We may use external companies such as but not limited to Google Reviews or VouchedFor, to collect your feedback which means that we will share your name, email address and reference number with these parties for this purpose.

How we use your information

We use your information so that we can provide accountancy and taxation services. If you are a client, as we review your information in the preparation of your accounts and tax returns we may contact you regarding services and offers which we think might be beneficial to you in the running of your business, or in respect of your personal tax affairs. If you have contacted us expressing an interest in our services we may from time to time contact you with newsletters, guides and information about our services which we think you would be interested in. If at any point you no longer wish to receive communications from us email: support@e21accounting.co.uk.

How you can access and update your information

If any of the information we hold is inaccurate or out of date, please email us at: compliance@E21accounting.co.uk. Alternatively, you can telephone 07414 520236.

You have the right to ask for a copy of the information we hold about you (we may charge for information requests) to cover our costs in providing you with details of the information we hold about you.

Data Security

Non-sensitive details are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to this website. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Sharing your information outside of Europe

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). Third-party servers may from time to time be located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If your information is transmitted outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Policy Review

Last updated in 11th March 2026.